Any order may be cancelled at any time between the placement of the order and 14 days following delivery of the goods.
All items must be thoroughly checked during delivery with the courier present. If the item is damaged or does not fit the description, it must be reported to the courier immediately. We do not accept complaints for the item's exterior damage, as we expect it to be inspected thoroughly during delivery. You will be required to sign a document agreeing to do the checks.
If the buyer is dissatisfied with his purchase for any reason he may within 14 days of delivery, contact the sellers customer service department to notify them that he wishes to return some or all items from his order.
Buyer must arrange and pay for return of the goods and will be refunded the full buying price less the cost of delivery ( where free delivery is offered the true cost of delivery will be deducted- receipt, invoice of delivery cost can be provided)
Goods must be returned to the seller in the same conditions they were in at the time of delivery to the buyer and in their original packing. If original packing is not available, we will incur £20 charge for new packing service. We can advice you to keep original packing material for your own best interest.
Refunds will be issued within 7 days of receipt of goods and after we have inspected them for damage. We reserve the right to withhold all or part of your refund of items are returned damaged.
We reserve the right to refuse return, when items are damaged, already assembled or pre-assembled, not suitable for sale as a brand new one or properly packed at the moment of completing return.
Mattresses can be returned it they have not been unpacked.